Discover the U.S.-Based Support Designed for Your Business Needs

Service levels that grow with your business.
At The DASH Firm, we know every business has different needs. That is why we offer a tiered set of service levels designed to meet you where you are today. And as your sales grow and your customer base expands, your support level can scale with you seamlessly.
Multi-tier pricing that can scale to your unique requirements.

We set you up for success before launch.
Switching service providers can feel disruptive, so we built a launch support system that makes the transition smooth. We begin with a pre-launch review of your manuals and materials through a U.S. customer lens, identifying clarity gaps before products ship.
We then help build a knowledge center and FAQs so both the response system and live agents have accurate information from day one.
At launch, you receive high-priority monitoring and timely pulse reports with real-time U.S. customer feedback, giving your team visibility into emerging issues and the ability to act quickly.
Service Levels Designed to Match Your Needs
| Feature | Silver | Gold | Platinum | Diamond |
|---|---|---|---|---|
| Support Volume | ||||
| Interactions Per Month* | Up to 300 | Up to 900 | Up to 1600 | 4570+ |
| Channels & Access | ||||
| Email & Chat Support | ||||
| Phone Support^ | ||||
| Dedicated US 800 Number | ||||
| Team & Insights | ||||
| Chinese Account Manager | ||||
| Training Level | Standard | Standard | Expert | Expert |
| Reporting Level | Basic | Basic | Basic | Advanced |
| Product Improvement Feedback | ||||
| Strategic & Advanced Services | ||||
| Replacement Part Fulfillment | Transactional | Transactional | Transactional | Transactional |
| Warranty & Legal Support | Add-On | Add-On | Add-On | Add-On |
| Marketplace Integration | Add-On | Add-On | ||
| Product Launch Support | ||||
| Brand Ambassadors | ||||
| Strategic Consulting |
Swipe to explore all service tiers
^ Credit Exchange: Phone support is available by using credits at a 4x multiplier rate.